Data Privacy Policy
Your privacy matters to us at BriskIslandWay
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery timelines, and budget considerations. This helps us tailor our service to fit your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device details, and how you move through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information mainly to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
BriskIslandWay respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and implement suitable technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only authorized personnel who need information to provide services can access customer data.
Although we deploy robust security measures, no method of transmission over the internet is completely secure. We regularly update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your personal information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and fulfill legal obligations. Retention periods vary by the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
This site uses cookies and comparable technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies store your preferences and help us assess site performance.
You can manage cookie settings in your browser options. Note that turning off some cookies might impact how the site works. For thorough details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only BriskIslandWay and our site. We are not accountable for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major updates occur, we will refresh the "Last Updated" date displayed at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
BriskIslandWay Privacy Team
Brompton Road, London
London, United Kingdom SW3 1ER
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within roughly five business days.